Privacy Policy

The Modern Maid LLC ("The Modern Maid," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, how and when we share it, how we keep it safe, and the choices and rights you have. It applies to the-modern-maid.com and to the ways we communicate with you by phone, text, and email, and to the services we provide from our office at 165 E Winter St, Delaware, OH 43015. If you have any questions, call (740) 272-0017 or email support@the-modern-maid.com.

Information we collect

Information you give us when you contact us, request a quote, book a clean, order a gift certificate, submit a referral, or apply to join our team:

• Name, phone number, email address, and service or mailing address
• Details about your home or business and cleaning needs (home size, frequency, areas to focus on, timing, and special requests)
• Referral and gift-certificate details, including the name and contact information of a person you ask us to contact, which you confirm you have permission to share
• Employment details if you apply to work with us (work history, references, and eligibility information)
• Payment information when you pay for service, processed by our secure, PCI-compliant payment processor (we do not store full card numbers)
• Anything else you include in a message, form, or conversation with us

Information we collect automatically when you visit our website:

• Device and browser type, operating system, and screen size
• IP address and general (city-level) location
• Pages you view, links you click, and the site that referred you
• Cookie and similar-technology data (see "Cookies and tracking" below)

Information from other sources, such as when you message us through Google or Facebook, leave a review on a public platform, or a customer refers you and passes along your contact details with your knowledge.

How we use your information

We use the information above to:

• Schedule, quote, and provide the cleaning services you've asked us to do
• Send appointment confirmations, reminders, quotes, referral and gift-certificate updates, and follow-ups
• Answer your questions and provide customer support
• Process payments and keep the records required to run our business and meet tax obligations
• Review and respond to job applications
• Send occasional offers or news, only if you've opted in to marketing messages
• Improve our website, services, and the way we communicate with the families and businesses we serve
• Protect our business, prevent fraud, and comply with the law

We do not sell your information, and we do not use it to make automated decisions that produce legal or similarly significant effects about you.

Text messaging (SMS)

If you give us your mobile number and check a consent box on one of our forms, we may send text messages for the purpose(s) you selected — non-marketing messages (booking confirmations, appointment reminders, quote and referral status updates, job-application status, and account or service notifications) and, where you opt in, marketing messages (special offers, discounts, and service updates). Message frequency may vary. Message and data rates may apply. Reply STOP at any time to unsubscribe, or reply HELP for help. Carriers are not liable for delayed or undelivered messages. You must be 18 or older to use our SMS service. Consent to receive text messages is not a condition of any purchase. Full SMS program terms are in our Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

How we share your information

We do not sell or rent your personal information, and we never share your mobile opt-in or consent information with third parties for their own marketing. We share information only in these limited ways:

• Our team members, only the details they need to provide your cleaning service
• Service providers who help us run our business, such as our CRM, scheduling, hosting, analytics, and text-messaging providers, under agreements that require them to protect your information and use it only to provide their service to us
• Payment processors, to handle transactions securely
• Legal, safety, and business reasons, when required by law, to enforce our agreements, to protect the rights and safety of people or property, to investigate fraud, or in connection with a sale or transfer of our business

How we protect your information

We take reasonable steps to keep your information safe. Our website is served over an encrypted connection (HTTPS/TLS), so data you send through our forms is protected in transit. We limit access to your information to the people and service providers who need it to do their jobs, and the reputable platforms we rely on (such as our CRM, hosting, and texting providers) maintain their own security safeguards. No method of transmission or storage is ever completely secure, but if we ever become aware of a breach that affects your information, we will notify you and the appropriate authorities as required by law.

How long we keep your information

We keep your information only as long as we need it to serve you, run our business, and meet legal, tax, and accounting requirements. When we no longer need it, we securely delete or de-identify it. You can ask us to delete your information sooner (see "Your rights and choices" below).

Cookies and tracking

Our website uses a small number of cookies and similar technologies:

• Essential cookies that make the site work and keep it secure
• Analytics and advertising tools, such as Google Analytics and the Meta (Facebook) pixel, that help us understand, in aggregate, how visitors find and use the site and how our marketing performs

You can block or delete cookies in your browser settings, and most browsers let you send a "Do Not Track" signal, though some site features may stop working if you disable cookies. We do not use cookies or tracking technologies to collect text-messaging (SMS) opt-in data, and SMS consent data is never used or shared for advertising.

Your rights and choices

You are in control of your information. You can:

• Stop texts: reply STOP to any text from us
• Stop marketing emails: click "unsubscribe" at the bottom of any marketing email
• Access or correct your information: ask us what we have on file and request a fix
• Delete your information: ask us to remove it, subject to records we're required to keep by law
• Ask a privacy question or make a request: email support@the-modern-maid.com or call (740) 272-0017

We will respond within a reasonable time and within any period required by applicable law, and we will never deny you service or treat you differently for exercising your privacy rights. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act, and we honor those rights where they apply.

Third-party links

Our website may link to third-party sites and services, such as Google, Facebook, or Instagram. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Children's privacy

Our services are intended for adults, and our SMS service is limited to those 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our business evolves. The "Last updated" date at the top of this page tells you when changes were last made.

Contact us